We want you to love what you ordered, but if something is not right, let us know.
We will give you a refund or send you another color, a new size or an entirely different style.
Unwashed, unworn, or defective merchandise may be returned by mail within 15 days of day your receive your package.
We will only refund shipping charges if we have sent the wrong item, or if the item sent is defective.
Sorry, there are no returns for Bridal merchandise unless the item sent is defective.
The customer will handle all shipping fees in case of the following return reasons:
- Did not like the color
- Selected the wrong size
- Merchandise returned from North America, there will be a fee of $25.
- Merchandise returned from Europe, there will be a fee of $10.
- Merchandise returned from Asia and the Middle-East, there will be a fee of $5.
Please be sure to send to the following address:
Head Wrap Designer
40 Mohamed Ramzy St.
Triumph Square, Heliopolis
P.O. Box 11361
TEL: +20 2 22 699 1493
Pack and seal your return securely, in the original package if possible, and include the invoice.
We currently do not offer any product customization.
Sorry, there are no returns or exchanges on final online sale merchandise.